Switch Accounts

Page Last Updated: Wed Jul 22 13:13:08 EDT 2015   


Switching Student Email Accounts

Office 365 and email for students will now be hosted on the same servers as those for USCA faculty and staff, so you'll need to make a slight change to your email address and how you sign-in.

What do I need to do?

The short-story: Just change the @email.usca.edu portion of your email address to @usca.edu and sign-in using your PacerStudent password instead of your Blackboard password.  Otherwise, use email like you always do.

The slightly-longer-story: The email from your old account at @email.usca.edu won't be copied over automatically to the new account.  If you want a copy of all the old messages moved to the new account, you'll need to do that manually, but it's pretty easy.  Just follow the instructions below to copy over the old email.

New messages sent to your old @email.usca.edu account also won't be forwarded automatically, but again that's pretty easy to correct.  Instructions for forwarding email are also included below.

You should also notify anyone outside the University who sends to your old account that you have a new address. You might want to setup an Automatic reply to notify anyone who still sends to your old account. Again, simple instructions can be found below to set up automatic replies.

What is the purpose of changing addresses (again)?

There are several good reasons:

  • Email delays we've all seen for the past couple of years between faculty/staff and student email accounts will be eliminated. 
  • Students and faculty/staff will once again be able to share access to each other's calendars. This has been a huge problem for student workers and their supervisors.
  • All students will immediately have 1TB of OneDrive space, instead of waiting on the eventual upgrade for this on the @email.usca.edu accounts managed by Columbia.
  • Having student email back "in-house" means we can help you with email issues much faster.
  • Many new collaboration and classroom technologies will be available with everyone on the same Office 365 server.
  • And of course, most importantly: @usca.edu is a shorter email address than @email.usca.edu

Will I get to keep my current email address?

Your old account will still be available for now, but you shouldn't use it as your official University account...if at all.  To make the upgrade possible, students have to switch to the new email address schema. For example, a student who previously used doejr@email.usca.edu would now use doejr@usca.edu.  If you do want to access your old account for any reason, just sign into it using the old address and your Blackboard password.

How long do I have to switch to the new system?

You should immediately sign into your new email account and begin using it as your official USCA email account.  This will ensure you don't miss any messages from your instructors, classmates or the university, and allow you immediate access to the additional features the new account provides.  However, your old @email.usca.edu account will also remain active for now if you need to get back into it for some reason.

Setup your new @usca.edu email account

Go to outlook.com/usca.edu

Enter your new address as the Username. It's your PacerStudent Username followed by @usca.edu.  For example, if my PacerStudent Username was smithj then my new email address will be smithj@usca.edu

You'll need to stop by or contact the Help Desk using your old @email.usca.edu account if you need your PacerStudent password reset.

If you're not sure what your username and password should be, please contact the USCA Help Desk for assistance.  The Columbia/UTS Help Desk will not be able to assist you with this account.

Set your Timezone to Eastern.  You'll need to scroll to the top and then find the Eastern time zone.  It's the 16th from the top.

Once the Time Zone is set, click Save.

You'll see your new Inbox and you should begin using this account as soon as possible.  Be sure to notify everyone of your new email address!

If you run into any issues during any part of the steps above, please contact the Help Desk for assistance.

Want to keep a copy of your old email?

If you'd like to transfer a copy of your old email from your @email.usca.edu account to your new @usca.edu account, you can do so in just a few simple steps.

  • Log into your new @usca.edu account
  • Click the "gear" icon in the upper-right side of the screen
  • Click Options
  • Click Accounts > Connected accounts
  • Click the + icon
  • Enter your old email address (for example, jrdoe@email.usca.edu)
  • Enter the password for your old email (same as your Blackboard password)
  • Click OK at the bottom-right

Your old messages will begin downloading automatically in the background.  You do not need to stay logged in for this to occur.  It may take up to a day for all old messages to copy from the old account to the new.

IMPORTANT: You should begin seeing messages copied over to your new account within a few hours.  If you haven't seen the copy start within 24-hours, this procedure may not work for your account.  It seems to work for about 90% of those accounts we've tried it on.  In that case, please contact the Help Desk so we can help you import your old mail.


Want to forward new messages sent to your old account?

To make sure you don't miss any messages someone might accidentally still send to your old @email.usca.edu address, you should set-up a forward from that account to your new account.  It's pretty simple to do.

  • Log into your old @email.usca.edu account
  • Click the "gear" icon in the upper-right side of the screen
  • Click Options
  • Click Accounts > Forwarding
  • Select Start forwarding
  • Enter your new email address (for example, joesomebody@usca.edu)
  • If you'd like to both forward any new messages and keep a copy of new messages in the old account, check "Keep a copy of forwarded messages..." otherwise just leave that checkbox empty
  • Click Save

New messages to your old account will now forward over to your new account.  There may be a slight delay between your old account receiving a new message and it being delivered to your new account.

IMPORTANT: You may want to send a test message to your old account just to make sure it does forward to your new account.  If it doesn't for some reason, please contact the Help Desk for assistance.


Want to send an Automatic reply to anyone who messages your old account?

A simple way to notify people of your new email account is to set up an automatic reply on your old account to send a reply message giving them your new account information.  It's easy to do.

  • Log into your old @email.usca.edu account
  • Click the "gear" icon in the upper-right side of the screen
  • Click Options
  • Click Mail > Automatic Processing > Automatic replies
  • Select Send automatic replies
  • Write a simple message in the box provided. Something like: My new email address is joesomebody@usca.edu.  Please update your address book.
  • Leave the rest of the options as their default settings
  • Click Save

Now anytime someone sends a message to your old account they'll automatically get a reply alerting them to your new address and suggesting they update their address book.

IMPORTANT: It's still best to directly notify anyone important about your new address. You will also need to change the address in the settings of any accounts which might use the address like the account on your bank's website.


Want to check your new email on your phone?

If you connect to email using your phone or other wireless device, you can connect it to your new account now.  You'll find instructions at: http://office.microsoft.com/client/15/help/home?Shownav=true&lcid=1033&ns=OLWAO365E&ver=15&v=15.0.837.4&mode=Desktop&helpid=ms.exch.owao.ConfigureMobilePhone

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